SRA LAUNCHES C3 IN JULY!

 

Open a 2-way channel with the community in which your organisation operates!

 

SRA Information Technology (SRA) are proud to launch C3 today; a cloud-based community engagement platform purpose built to facilitate reliable two-way communication between your organisation and the community in which you operate.

Whenever stakeholders in your community have complaints, compliments, feedback, questions or requests, C3 allows you to manage and streamline the process in a consistent, repeatable manner.

C3 is an innovative solution developed in response to clients needing to reduce the case management (workflow) load from the feedback their communities were submitting in multiple formats.

Visit the C3 website today!

For your community – C3 provides your community with a web-based and responsive mobile portal easily embedded into your current website and personalised with your chosen URL, available on any browser. This way, community stakeholders can submit and see updates on feedback using their laptop, mobile phones, tablet or any other device.

C3 - Community PortalCase Tracking Functionality

For your staff – C3 supports complete service case lifecycle management. The Service Hub, provides workflow, stakeholder management, notifications, reporting and dashboarding. Each case can be managed and responded to by your staff members quickly, in one single platform which works to streamline the process, reduces risk and minimise time to respond – often resulting in lower costs associated with community engagement.

C3 - Service HubCase Tracking Dashboard

 

C3 Features

  • Community Portal
  • Service Hub
  • Unlimited FREE Community Users
  • Case Management and Workflow
  • Customisable Case Classification
  • Team and Role Based Security
  • Financial Impact Assessment
  • Notifications
  • Mapping, Dashboards and Reporting
  • Web and Mobile Access with Personalised URLs
  • Access to a dedicated Knowledge Base including User Guides, Frequently Asked Questions (FAQ) and Managing Community Engagement Articles
  • Web and Mobile Access with Personalised URLs

 

C3 Benefits

  • Single Register for ALL Communication
  • Improved Internal Efficiency and Consistency
  • Better Service Quality to Communities
  • Cloud-based – no need for hardware
  • Cost Effective Solution to a Serious Problem
  • Scalable (only pay for what you need) Fees
  • C3 Service Desk

 

For more information on how C3 can help CONNECT YOUR COMPANY WITH YOUR COMMUNITY or to book a demonstration, head to www.C3register.com

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Published
04/07/2016