Database Support Services
As an Oracle Certified Partner and Microsoft Partner, SRA specialises in providing Database Administration (DBA) Support Services to our clients. SRA has been involved with both the development and support of transactional and warehousing applications for many clients. We understand what is required to support custom applications, vendor applications and reporting tools. SRA have qualified staff certified on both the Oracle and SQL Server databases. SRA staff have experience with the latest releases of the database software as well as older releases on a number of platforms such as Windows, Linux and Solaris.
SRA can help you:
- Set up a new environment
- Migrate existing databases to the technology of your choice
- Support and document an existing environment
Services include:
Database Installation and Patching of Software
Database Connectivity
Database Migrations
Proactive Monitoring, Recommendations and Notifications
Tuning and Problem solving
Database Backup (Hot, Cold, Third Party tools) and Restoration
Application Server Installation, Patching and configuration
Skills Transfer and Developer assistance
Documentation and procedures
Remote and/or onsite support available
Various Support Arrangements Available
SRA can provide adhoc support as you require or you may prefer to enter a support agreement. A support agreement sets out the framework that SRA works to, and includes details such as the type of support (eg 24x7, 10x5), response times and charge out rates. SRA is committed to providing the best service:
- Each client has a support web site
- Regular Status Reporting, Issue Tracking, Documentation and procedures
- For 24x7 support we have a dedicated number and our DBA's are provided with laptops and air cards for mobile access
Sample Clients
Some of the clients we have supported or assisted include Harris Scarfe, Neways, SA Police, Mitsubishi Motors Australia, Department of Environment and Heritage, Transport SA, Santos, Lion Nathan, BHP Iron Ore, BMA Coal and Flinders Uni
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